Answers to Frequently Asked Questions
What are your hours?
Extended Hours: (January through the end of April, September)
Monday – Friday: 9-8 pm
Saturday: 9-5 pm
Sunday: 11-5 pm
Monday- Friday: 9am-6pm
Sat: 9am-5 pm
(We are always closed on the following Holidays: New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day)
Do you need an appointment or can you just walk-in?
You can just come on in! No appointment necessary!
What do we need to do before we come in?
Nothing! We just ask that you come in with an open mind and be ready to shop for your perfect dress!
Once you are here, we will have you select your favorite 5 dresses from the sales floor and our experienced Prom Coordinators will get you started from there!
Are all the dresses on your website in the store?
Everything on our website is something we either currently have in the store, something we are waiting to receive, or something we have sold already.
Can you special order a dress for me if the style, color, or size is not in your store? And how does that work?
Yes, we can special order dresses for style, size and color as long as that dress can be delivered in time for your event!
Special orders are final sales. In order to place a special order, we require a 50% deposit down on the dress before placing the order with the manufacturer. The balance of the dress can be paid in payments or in full at the time of pick up. All special order deposits are non-refundable.
If we are special ordering for a different size, we will ensure the best possible fit by sizing you for that particular company and taking your measurements.
Do you sell your dresses off the floor or are they all samples?
In order to provide you the greatest selection of choices, we place our entire inventory of dresses on the sales floor. We sell our dresses off of the sales floor unless we are special ordering a specific style, color, or size.
Do you do alterations on the dress we purchased?
We do not do any alterations on the dresses we sell, but you can click on the "Alterations List" to download a PDF file of our full list of recommended tailors and seamstresses in the Chicagoland area.
www.tailoringbycindy.com- One of our most recommended seamstresses
*We are not responsible for any damages or alterations made by any tailoring/ dry cleaning service or after the dress has been picked up from the store.
What sizes do you carry in the store?
We carry dresses in a size 00 up to a 24W in the store. We can also special order up to a size 30 in most companies.
What does it mean that you track dresses?
We have our Prom Promise- we will NOT sell the same dress in the same color to ANYONE attending your event!
Do you hold dresses?
We do not hold any dresses. Because of our policy on selling the same dress to the same school, we cannot do any holds.
What is your policy on returns?
ALL DRESS SALES ARE FINAL SALES. We will not take a return on any dress sold through the Prom Shoppe. We can exchange or give merchandise credit for accessories and shoes only.
What are our payment options?
Once you have chosen your dress, you have the option to either pay in full or place the dress on a layaway plan.
What does layaway mean?
Layaway means that you are making payments on the dress you have chosen. We ask for a 50% deposit down when putting a dress on layaway, but can work with you on the exact amount and payment schedules.
A layaway is still considered a final sale- if you cancel your layaway, your deposits are non-refundable.
What forms of payment do you take?
We take cash, check with an ID, Visa, Mastercard, Discover, American Express, and American Male & Editions Gift Cards.
Are you still associated with Jacqueline Dresses?
We used to be called Jacqueline dresses when we carried both prom dresses and women’s formal wear. We have since changed the name to The Prom Shoppe because we no longer carry any women’s formal wear. We are a Junior’s Boutique specializing in Prom, Homecoming, Pageants, etc.