What are your hours?
Monday- Friday: 9am-6pm
Sat: 9am-5 pm
Extended Hours: (January through the end of April, September)
Monday – Friday: 9-8 pm
Saturday: 9-5 pm
Sunday: 11-5 pm
(We are always closed on the following Holidays: New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day)
Do you need an appointment to shop?
We do not take appointments, you can just come on in!
Are all the dresses on the website in your store?
Everything on our website is something we either currently have in the store, something we are waiting to receive, or something we have sold already.
What does "Coming Soon" mean?
Dresses tagged "Coming Soon" are dresses we have on order with the designer that have not yet arrived at our store. As soon as the dress arrives to us, the photo will no longer say "Coming Soon".
Are the dresses in your store samples?
No, they are not samples. In order to provide you the greatest selection of choices, we place our entire inventory of dresses on the sales floor. We sell our dresses off of the sales floor unless we are special ordering a specific style, color, or size.
What sizes do you carry in your store?
We carry dresses from a 000 to a size 24W in the store. Each designer varies on the sizes they cut.
How does special ordering work?
We can special order dresses for style, size and color as long as that dress can be delivered in time for your event!
Special orders are final sales. In order to place a special order, we require a 50% deposit down on the dress before placing the order with the manufacturer. The balance of the dress can be paid in payments or in full at the time of pick up. All special order deposits are non-refundable.
If we are special ordering for a different size, we will ensure the best possible fit by sizing you for that particular company and taking your measurements.
Do you do alterations at your store?
We do not do any alterations on the dresses we sell, but you can click on the "Alterations List" to download a PDF file of our full list of recommended tailors and seamstresses in the Chicagoland area.
*We are not responsible for any damages or alterations made by any tailoring/ dry cleaning service or after the dress has been picked up from the store.
Do you hold dresses?
We do not hold any dresses. Because of our policy on selling the same dress to the same school, we cannot do any holds.
What does tracking dresses mean?
We use our data base system to register your dress at our store. It's our "Prom Promise"- we will NOT sell the same dress, in the same color to anyone attending your event. Since we are not affiliated with any other store, we only track the dresses we sell.
What is your return policy?
ALL DRESS SALES ARE FINAL. We will not take a return or exchange on any dress sold from The Prom Shoppe. Accessories and shoes may be returned for exchange or store credit within 14 days.
How does your layaway work?
Layaway means that you are making payments on the dress you have chosen. We ask for a 50% deposit down when putting a dress on layaway, but can work with you on the exact amount and payment schedules. We do not charge interest.
A layaway is still considered a final sale- if you cancel your layaway, your deposits are non-refundable.
What forms of payment do you accept?
We accept cash, check (I.D. required), Visa, MasterCard, Discover, The Prom Shoppe Gift Certificates and Bella-gia Gift Cards.
Where are you located?