+ What is your return/excahnge policy?
ALL DRESS SALES ARE FINAL. This includes all in store dress purchases, special orders, and layaway. All deposits are non-transferable and non-refundable. In the event of unforseen circumstances, ALL dress sales remain final.
+ What are your store hours? ...And extended hours?
CURRENT Store Hours: Monday - Friday: 9am-6pm Saturday: 9am-5pm Sunday: CLOSED
We are CLOSED the following Holdays: New Years Day, Easter Sunday, Memorial Day, Independence Day, Thanksgiving, Christmas Day
+ Where are you located?
27 Main Street, Oswego IL 60543
There is additional parking located at The Reserve at Hudson Crossing: 77 South Adams Street, Oswego IL 60543
+ Are all of the dresses on your website in the store?
Products listed on our website are available for purchase and/or special order in store. Under limited circumstances, some dresses may have already been sold. If a dress is labeled as, "Coming Soon", we are waiting to receive the dress from the designer.
+ Why do some dresses not show the price?
Some of our vendors do not allow for us to post prices on our website.
+ Are the dresses in your store samples?
No, they are not samples. In order to provide you the greatest selection of choices, we place our entire inventory of dresses on the sales floor. We sell our dresses off of the sales floor unless we are special ordering a specific style, color, or size.
+ What sizes do you carry in store?
We carry dresses from a 000 to a size 24W in the store. Each designer varies on the sizes they cut.
+ How does special ordering work?
*due to COVID-19 the ability to special order dresses for your event depends on the availability of the style, color, and size of the desired dress.
Special orders are final sales. In order to place a special order, we require a 50% deposit down on the dress before placing the order with the manufacturer. The balance of the dress can be paid in payments or in full at the time of pick up. All special order deposits are non-refundable.
Special Orders are NOT available for online purchases.
If we are special ordering for a different size, we will ensure the best possible fit by sizing you for that particular company and taking your measurements.
+ Do you hold dresses?
We do not hold any dresses. To ensure that we are keeping our Prom Promise on not selling the same dress, in the same color to the same school, we cannot do any holds.
+ Are we able to take pictures in the store?
Yes! We want you to be able to capture the moment and feel confident in your dress decision.
+ The Prom Shoppe Promise
We will not sell the same dress, in the same color to anyone attending your event. **Please note, that any privatly hosted events will not be tracked.